Privacy Policy

This Privacy Policy explains how Meet Marlow Pty Ltd ("Marlo", "we", "us", or "our") collects, uses, discloses, and protects your personal information when you use our mobile application ("App") and website www.marlo.io (collectively, the "Services").

By accessing or using our Services, you agree to this Privacy Policy. If you do not agree, please do not use the Services.

1. Who We Are

Meet Marlow Pty Ltd (ACN 80 690 581 410, ABN 690 581 410) is an Australian company headquartered in Sydney, New South Wales.

Our registered business address is 9 Moira Crescent, Coogee, NSW, 2034.

Marlo provides a private transaction platform that connects verified creators with premium venues, enabling seamless, non-cash collaboration and redemption experiences.

2. Information We Collect

We collect personal information that is reasonably necessary to provide and improve our Services, including:

2.1 Information You Provide

• Account details: name, email address, username, date of birth, and contact details.
• Identity verification: government-issued ID or other documents when required for compliance (e.g., AML/KYC).
• Payment and transaction details: bank, card, or wallet information processed securely via our payment partners.
• Professional information: social media handles, audience metrics, or business identifiers for creators and venues.
• Communications: messages, feedback, or content you share with us or within the platform.

2.2 Information We Collect Automatically

• Usage data: device identifiers, IP address, browser type, app version, pages viewed, and time spent.
• Location data: only when you permit location access for experience recommendations or redemption validation.
• Cookies and analytics: we use cookies, tags, and similar technologies to enhance functionality and measure performance.

2.3 Information from Third Parties

We may receive information from:

• Payment providers, card issuers, or POS systems;
• Social platforms (e.g., Instagram, TikTok) when you link or authenticate your account;
• Data or verification partners assisting with fraud prevention and compliance.

3. How We Use Your Information

We use personal information for purposes including:

• Operating, maintaining, and improving the Marlo App and Services;
• Facilitating creator–venue transactions and redemptions;
• Processing payments, refunds, and credit issuance;
• Personalising content and recommendations;
• Communicating with you regarding updates, offers, or support;
• Managing security, compliance, and fraud prevention;
• Fulfilling legal and regulatory obligations under Australian law.

4. Legal Bases for Processing

We process your information based on:

• Your consent (e.g., marketing, location services);
• Performance of a contract (e.g., providing creator–venue transactions);
• Compliance with legal obligations;
• Legitimate interests (e.g., improving platform functionality).

5. How We Share Your Information

We may share personal information with:

• Service providers (e.g., cloud hosting, analytics, customer support);
• Payment and card partners (e.g., EML, Mastercard, or equivalent providers for card issuance and redemption);
• Brand and venue partners when necessary for campaign execution or redemption validation;
• Professional advisers and regulators where legally required;
• Affiliated entities within the Marlo group for operational or support purposes.

6. Data Security

We implement industry-standard security measures including:

• Encryption in transit and at rest;
• Role-based access controls;
• Regular system monitoring and vulnerability testing.

7. Your Rights

You may:

• Access or correct your personal information;
• Withdraw consent for marketing communications;
• Delete your Marlo account (subject to legal or transactional obligations);
• Manage cookie or location permissions via your device settings.

8. Contact Us

For privacy-related queries, contact us at: privacy@marlo.io